Postage costs are from £4.95 depending on the size of Items. This is for UK Mainland only and excludes, Scottish Highlands, Northern Ireland, Isle of Man, Channel Islands, Isle of Wight & Isles of Scilly. If you are unsure please contact the shop before ordering.
Shipping
Goods can only be sent to the address the payment card is registered to. This is to prevent card fraud and is for your protection as well as ours. This is the policy of our merchant service provider. If however, you are a repeat customer we may be able to ship to an alternate address.
Postage, Packaging and Handling Charges
At present, we use Royal Mail sign for & Couriers sign for to deliver our products postage varies from £4.95 - £14.99 depending on the size of items. We are unable to send to the Scottish Highlands, Northern Ireland, Isle of Wight, Isle of Man and the Channel Islands.
If unsure please contact us prior to ordering either by
e-mail [email protected] or
Telephone 01782 788778
All items are sent sign for and do require a signature. They will not be left without a signature. In the event where our carriers have left a card stating that a delivery has been attempted, you must act upon this card information and contact the carriers direct to arrange another delivery time as soon as possible. Failure to do this will result in the parcel being returned to us which will incur extra charges amounting to £12.00
Faulty Returns
You must contact us for a RETURNS Number first, failure to do so will mean you returned parcel being rejected at your cost.
No software returns will be accepted.
Faulty Goods On Arrival
No items will be replaced or refunded without first receiving the goods back for inspection.
If goods are returned with any faults, they will be sent back to the supplier. We will wait for the supplier's decision regarding the item before replacing or refunding the goods. If the supplier decides the item has been damaged by the customer, no refund or replacement will be given and the customer will be expected to pay the return postage of their original item and any additional costs incurred by AllElectricRC.
Damaged/Faulty Goods
It is the customer's responsibility to carefully check that all merchandise received is undamaged and in good working condition. If your item appears damaged in any way, please do not build or use until you have spoken with ourselves. By building or using your damaged item, you are accepting the item as it is.
If you are returning items to us and they are lost by the postal service you use, we do not accept any responsibility. It is your responsibility to ensure goods are returned to us in the condition in which they were received.
Any claims in respect of damage, shortage or manufacturing faults must be made in writing, e-mail or telephone to AllElectricRC, no later than the day after receipt of item and agreement must be reached before the return of the item.
Shipping and packaging charges for returning merchandise will not be borne by us unless prior authorisation has been obtained. Any charges incurred by us may result in being billed back to sender unless other prior arrangements were made.
Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call us on Tel.:01782 788778 immediately. If possible take photos of damaged packaging before opening and Save all packaging material and paperwork, please do not throw anything away! On some occasions, the couriers will ask to see any damaged packaging. This must be done as soon as possible on the day the item was received.
Cancellation
You may exercise your right to cancel your order within 14 working days of receiving your order. If you do decide to cancel, you should put this in writing - either by e-mail or letter. Goods are to be returned to our contact address at your own cost and risk. We shall refund you, within 30 days, the price you paid for any goods returned, PROVIDED THAT such goods are returned by you at your own cost and received by us in as new condition.
After 14 days AllElectricRC may at their discretion take back a new unused item for credit, there will be a 10% checking/restocking fee. This must be pre-arranged with the correct returns number. There will be no refund for any postage involved too or from the customer.
It is not impossible we may send you the wrong item by mistake. We apologise if this rare occurrence happens. If this is the case for you then please contact us to let us know what has happened and return the item as soon as possible. We will not dispatch replacements to you without the incorrectly sent item being returned to us. This is to protect ourselves and our customers from prices increases.
Order Processing
Additions To Orders
As we begin processing your order immediately after receiving it, it may not always be possible to amend or add to the order. Should you wish to add other items you will need to place a separate new order, and upon receipt of which we will endeavour to add it to your existing order if we are able to. This can only occur providing the original order has not already been processed. If you wish to cancel a recently placed order please telephone us on 01782 788778 as soon as possible. please see our opening times.
Website Stock Levels
We endeavour to keep the website stock levels up to date but with thousands of products online and a busy shop, we can occasionally run out of items. We will endeavour to process your order as quickly as possible usually reordering out of stock items the same day. If you have an urgent order please call the shop direct on 01782 788778 to place your order we can check stock availability immediately and process your order over the phone. Please see our opening times.
Postal Losses
If items are lost or damaged on their way to you, we must await confirmation from the courier or postal service used that the parcel was lost or damaged before we can resend items.
Delivery Schedule
Most orders received by 12 noon are dispatched the same day, however, delivery times can vary depending on stock availability and demand for our services. We always process orders as quickly as is possible.
All parcels we despatch require a signature as proof of delivery. In the event where our carriers have left a card stating that a delivery has been attempted, you must act upon this card information and contact the carriers direct to arrange another delivery time as soon as possible. Failure to do this will result in the parcel being returned to AllElectricRC which will incur extra charges amounting to £10.00
Please allow 4 working days before contacting us to advise that an order has not been received. We will be able to supply a tracking number to ascertain the current delivery schedule. You can contact us on 01782 788778. Please note our delivery times are an estimate as to when the order will arrive. Please be aware that at busy times once the item has left us we have now control over the delivery schedule. If you wish to cancel when the item has been collected by the courier, no postage charges will be refunded.
